I put the customer at the center of all that I do, and that’s the reason I achieved the following:
– Improved service & product design and development process; Replaced 30+ legacy systems which led to a 23% increase in fees income, cut paperwork by 72%, and reduced check processing costs.
– Achieved two individual titles and five awards as a BMI team member to design and implement 20+ banking software.
– Communicated with product managers and UX designers to define BMI brand book and UI/UX design principles and launch Enterprise Design System with a library of 300+ UI elements.
– Trained and mentored design team members (including seven designers and 20+ interns) to convey design ideas in tangible forms like sketches, wires, prototypes.
I use learning, exploring, and experimenting with new topics to improve my personality; I know how to control the situation when facing adversity and focus on making high-quality decisions.
In my personal life, I am an adventurous traveler. My wife and I enjoy traveling to different cities and countries and learning new customs and cultures.
Feel free to reach out at [email protected] or behance.net/raminzamini if you want to talk to me about the financial and banking industry, creating software products, improving the customer experience or music, architecture, and basketball!
Bank Melli Iran (Iranian National Bank)
Honor & Awards
Additional Professional Experience
Master’s degree, Information Technology Management - Advanced Information Systems
Thesis Subject: Modelling Customer Credit Rating by Adaptive Neuro-Fuzzy Inference System (ANFIS) – The Case of Iranian Melli Bank in Bandar-e Anzali